We want every Jessie Luxury purchase to be considered and confident. Because each pre-owned item is unique, please review the photographs, measurements, condition notes and included accessories before ordering.

If you believe an item is eligible for return, email info@jessieluxury.com promptly after delivery and before sending anything back. Include your order number and the reason for the request. Returns must be authorised in advance and sent using the instructions provided by our team.

Items must be returned in the same condition in which they were received, with all Jessie Luxury tags, security seals, packaging and included accessories intact. Items that have been worn, altered, damaged after delivery, or returned without authorisation may not be accepted. Certain final-sale or excluded items will be identified before purchase.

Approved refunds are issued to the original payment method after the returned item has been received and inspected. Nothing in this policy limits any mandatory consumer rights that apply to your purchase.